CHANCE COMPLIANCE AND INVESTIGATIONS
Trusted Insurance Claim Surveillance & Investigation Services
Get reliable, discreet, and professionally documented investigative support to verify claims,
uncover relevant facts, and help insurance companies and attorneys make informed decisions.
Insurance Claim Surveillance & Investigation Services
Insurance claims require reliable facts, proper documentation, and objective evidence. Our insurance claim surveillance and investigation services help insurance companies, attorneys, self-insured organizations, and claims professionals investigate questionable claims, verify activities, and make informed decisions based on documented evidence.
Our experienced investigators use professional surveillance and investigative techniques to help identify relevant facts while maintaining confidentiality, discretion, and compliance with applicable laws.
Professional Insurance Claim Surveillance
Insurance claim surveillance can provide valuable information when an individual’s reported limitations, injuries, or activities need to be independently verified.
Our surveillance investigations may document an individual’s activities in public locations and provide a factual record that can assist with the evaluation of an insurance claim.
Depending on the requirements of the case, surveillance may be useful for:
- Personal injury claims
- Disability claims
- Liability claims
- Claim verification
- Workers' compensation claims
- Insurance fraud investigations
- Suspicious or questionable claims
- Litigation support
The objective is to provide clear, factual, and properly documented information that can support the claims investigation process.
Claims Investigation Services
Our claims investigation services are designed to help clients obtain relevant information and evaluate the facts surrounding an insurance claim.
Each investigation can be tailored according to the circumstances of the case, the type of claim, and the information required.
Our investigation services may include:
- Insurance claim investigations
- Recorded statement support
- Activity verification
- Evidence gathering
- Investigative reporting
- Background investigations
- Witness information and interviews
- Surveillance investigations
- Claim-related research
The information gathered during an investigation can help claims professionals better understand the circumstances surrounding a claim and determine appropriate next steps.
Insurance Claims Investigator
An insurance claims investigator can provide independent investigative support when additional information is required to evaluate a claim.
Investigators may review available information, conduct field investigations, perform surveillance when appropriate, identify relevant witnesses or sources, and prepare detailed investigative reports.
The focus is on obtaining factual information rather than making assumptions about the validity of a claim.
Insurance Surveillance Investigator
An insurance surveillance investigator conducts discreet observation to document relevant activities that may help clarify questions surrounding a claim.
Surveillance is generally conducted from lawful observation points and is focused on activities that occur in public or otherwise legally observable locations.
Depending on the case, investigators may document:
- Physical activities
- Employment-related activities
- Daily routines
- Mobility and movement
- Recreational activities
- Other publicly observable activities relevant to the investigation
Case Assessment
We first review the available case information, investigation objectives, and specific questions that need to be addressed.
Investigation Planning
An investigation strategy is developed based on the nature of the claim, available information, and desired outcome.
Field Investigation
Qualified investigators conduct the required investigative activities using appropriate and lawful methods.
Evidence Documentation
Relevant observations and information are documented carefully to maintain an accurate record of the investigation.
Investigative Reporting
The findings are organized into a clear report so that the client can review the information and determine the appropriate next steps.
Frequently Asked Questions (FAQs)
Insurance claim surveillance and investigation services help insurance companies, attorneys, and claims professionals verify relevant information, document activities, and evaluate the facts surrounding an insurance claim. Investigations are conducted professionally and in accordance with applicable laws.
An insurance surveillance investigator discreetly observes and documents relevant activities in publicly observable locations. Investigators may document physical activities, mobility, employment-related activities, and daily routines that are relevant to a claim.
An insurance claims investigator may be helpful when additional information is needed to evaluate a questionable claim, verify reported limitations, gather evidence, or identify relevant witnesses. Each investigation is tailored to the circumstances of the case.
Insurance investigation services may support various types of claims, including:
- Personal injury claims
- Workers’ compensation claims
- Disability claims
- Liability claims
- Suspicious or questionable claims
- Insurance fraud investigations
The appropriate investigative approach depends on the specific requirements of each case.
Insurance claim surveillance generally involves reviewing the case, identifying investigation objectives, planning appropriate activities, and documenting relevant observations. Investigators use lawful observation methods and prepare reports for authorized clients.
Insurance surveillance must be conducted in accordance with applicable laws and privacy requirements. Investigators generally work from lawful observation points and focus on activities that occur in public or otherwise legally observable locations. The legal requirements may vary depending on the jurisdiction and circumstances.
Depending on the case, an investigator may document:
- Physical activities and movement
- Mobility and daily routines
- Employment-related activities
- Recreational activities
- Other publicly observable activities relevant to the claim
The investigation focuses on factual documentation rather than assumptions about a claim’s validity.
An investigative report may include relevant observations, documented activities, gathered information, and other findings related to the assignment. The report is organized to help authorized clients review the information and determine appropriate next steps.
To request insurance surveillance or investigation services, contact Chance Compliance and Investigations to discuss your case requirements and investigation objectives. Our team can review the available information and help determine an appropriate investigative approach.
